This General Terms and Conditions Agreement (hereinafter referred to as the “Agreement”) is between solely the customer and his, her or its duly authorized agents (hereinafter referred to as “Customer”), and Titanic Auto Transport. Titanic Auto Transport is a fully licensed and bonded Transport Management Company registered with the US Department of Transportation (hereinafter referred to as “USDOT”) with a broker license number #4209563.
Vehicle Inspection & Release
Once the driver arrives at delivery and unloads please make sure the designated delivery contact does a full inspection of the vehicle. If there are any discrepancies or damage please notate them on the driver’s inspection (Bill of Lading) and take pictures right away. Call us immediately at (888) 719-5659 so we can address any concerns. Any damage during the transport process must be notated on the delivery inspection to file a claim.
Cancellation & Refund Policy
The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been assigned/dispatched to a Carrier (as defined below) or transporter. Our services are considered rendered when a Carrier or transporter is assigned to an order.
Refunds will be processed within three (3) business days of the cancellation request by Customer.
Cancellation of an order must be submitted in writing via email sent to info@titanicautotransport.com. Titanic Auto Transport does not accept or honor cancellations made via phone call or text message.
Once a carrier or transporter has been assigned or dispatched to a shipping order, Titanic Auto Transport will notify the customer via email or text message, using the contact information provided at the time of booking.
If Customer decides to cancel the shipping order after a Carrier or transporter has been assigned/dispatched and confirmed, the payment is refunded in full, less a $100 service fee or the amount of your partial payment, whichever is less.
Communication & Delivery Responsibility
To ensure a smooth pickup and delivery process, it is your responsibility to remain reachable at the phone number(s) you provide. Failure to respond in a timely manner may result in delays.
Please be advised: If your vehicle is being delivered and neither you nor your designated contact(s) are available or reachable, the carrier reserves the right to deliver the vehicle to a nearby storage facility. In such cases, you will be solely responsible for any associated storage and/or redelivery fees.
Contract Terms and Liability Disclaimer
- Carrier will pick up and deliver as close to Customer’s door as legally and safely as possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and residential area restrictions.
- Titanic Auto Transport shall provide Customer with an estimated pickup and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. Titanic Auto Transport and Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. Titanic Auto Transport and Carrier shall not be held liable for failure of mechanical or operating parts of Customer’s vehicle.
- Carrier is authorized to operate and transport Customer’s motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.
- Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than a half tank of fuel. Any part of the vehicle that falls off during transport is Customer’s responsibility including damages caused by said part to any vehicles(s) and/or person involved.
- Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.
- Customer is allowed to have up to one hundred pounds (100lbs) of cargo inside the vehicle. All cargo must be secured, below the window level, and in the rear or trunk of the vehicle, nothing behind the driver’s seat. Carrier and Titanic Auto Transport are not liable for personal items left in vehicle, nor for damage to vehicle caused by excessive or improper loading of personal items. No personal property shall be transported in customer’s vehicle(s) that includes, but is not limited to, explosives, guns, ammunition, flammable products, narcotics, negotiable and legal papers, alcoholic beverages, jewelry, furs, money, live pets or animals, live plants or any unlawful contraband or substances. Customer agrees that Titanic Auto Transport and/or Carrier may confiscate or dispose of said items with no remuneration. Titanic Auto Transport and Carrier will not be held responsible for delivery of personal property and Customer hereby releases Titanic Auto Transport and Carrier from any loss or damage caused to such personal property. If Customer wishes to put items, including, but not limited to, personal property, in the vehicle, he/she does so at his/her own risk.
- If the vehicle is inoperable or oversized (dual or oversized wheels, extra-large, racks, lifted, limo, etc.), Customer must inquire as to the extra charges. If Titanic Auto Transport is not advised of inoperable or oversized/modified vehicles prior to pickup, all extra charges must be paid in cash or money order to the Carrier upon delivery.
- Customer agrees that Titanic Auto Transport has the right to reject or cancel any order for any reason at any time in its own discretion.
At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign a copy of the Bill of Lading.
At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.
Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that Titanic Auto Transport and Carrier and their agents, representatives, directors, officers, contractors, and employees are relieved of any further responsibility. All claims must be submitted in writing within twenty-four (24) hours of delivery. Titanic Auto Transport will share the Carrier insurance policy details upon request. Customer agrees that Titanic Auto Transport is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier.
Customer agrees and understands that Titanic Auto Transport is a registered transportation and property broker and is acting solely in the capacity of a broker. Customer allows Titanic Auto Transport to contract with other licensed and insured Motor Carrier(s), as such term is defined under the 49 U.S. Code § 13102 of the Federal Motor Carrier Safety Regulations (hereinafter referred to as “FMCSRs”) (hereinafter referred to as “Carrier”), to transport the vehicle(s) described in this shipping order. Titanic Auto Transport and Carrier reserve the right to use multiple modes of transportation, including but not limited to truck, rail and ship.
Customer further agrees and understands that Titanic Auto Transport’s sole responsibility in the transaction between the Customer and Titanic Auto Transport is to procure a carrier for shipment of the Customer’s property. Customer understands that Titanic Auto Transport never takes possession of, transports, or delivers the Customer’s property.
Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the transport is interstate.
As outlined in Section 10761 of the Interstate Commerce Act (49 U.S. Code § 10761), as amended from time to time, the payment of freight charges may not be postponed due to alleged loss or damage. These charges should be paid in full and the portion applicable to the lost or damaged item should be included in the freight claim.
The following items are important to remember:
- Claims and payment of freight charges are two entirely different transactions.
- Interstate Commerce Commission (hereinafter referred to as “ICC”) regulations prohibit withholding the payment of freight bills due to a pending claim. (Administrative Ruling No. 128)
- Without payment of the freight charges, payment for transportation has not been made. A valid claim will not be paid until freight charges are made.
- Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.
- Titanic Auto Transport and Carrier will not be responsible for damage caused by acts of God, hail or storm damage, or damage resulting from worn/broken parts of vehicle or added personal items.
- Customer shall, in their absence, designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.
- Customer warrants that he/she will pay the full transportation price due to Titanic Auto Transport and Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight or transport charges. It is Customer’s responsibility to provide payment when Carrier arrives- unless the balance has been pre-paid in full. All payments to the Carrier must be made using certified funds such as cash, Zelle, or Cash App - no exceptions. Payment must be made directly to the delivering Carrier, not to Titanic Auto Transport. Personal checks, debit cards, credit cards, or any other noncertified forms of payment will not be accepted for the remaining balance - no exceptions. Customer agrees that if the payment cannot be made by these methods, the vehicle will be stored, at Customer’s expense, until Customer pays in full all transport charges. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re-delivery charges will be the responsibility of Customer.
- This Agreement shall be construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws rules.
- This Agreement shall be governed by and construed in accordance with the internal laws of the State of Maryland without giving effect to any choice or conflict of law provision or rule (whether of the State of Maryland or any other jurisdiction) that would cause the application of Laws of any jurisdiction other than those of the State of Maryland. ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF OR BASED UPON THIS AGREEMENT OR THE SHIPMENTS OR TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY MUST BE INSTITUTED IN THE UNITED STATES DISTRICT COURT OR THE CIRCUIT COURT, IN EACH CASE LOCATED IN PRINCE GEORGE'S COUNTY, MARYLAND. SERVICE OF PROCESS, SUMMONS, NOTICE OR OTHER DOCUMENT BY MAIL TO SUCH PARTY’S ADDRESS SET FORTH HEREIN SHALL BE EFFECTIVE SERVICE OF PROCESS FOR ANY SUIT, ACTION OR OTHER PROCEEDING BROUGHT IN ANY COURT. EACH PARTY WAIVES ANY RIGHT IT MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON-CONVENIENS OR SIMILAR DOCTRINE OR TO OBJECT TO VENUE WITH RESPECT TO ANY PROCEEDING BROUGHT IN ACCORDANCE WITH THIS SECTION. BY ACTION OF THIS PROVISION, THE PARTIES AGREE TO SUBMIT TO THE PERSONAL JURISDICTION OF THE AFOREMENTIONED COURT.
The customer agrees to indemnify, defend, and hold harmless Titanic Auto Transport, its officers, agents, and affiliates from and against any and all claims, demands, actions, damages, losses, liabilities, and expenses (including reasonable attorney’s fees and court costs), arising out of or relating to the acts, omissions, or negligence of the assigned carrier during the transportation of the customer’s vehicle.
Titanic Auto Transport acts solely as a property broker and does not operate or control the motor carriers performing the transport. This indemnification also applies to any claims resulting from inaccurate or incomplete information provided by the customer regarding the vehicle or shipment conditions.
This provision shall not apply to claims arising from the direct negligence or intentional misconduct of Titanic Auto Transport.
- Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.
- If any term or provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable in such jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
- This Agreement and any shipment here under is subject to all terms of service of Carrier’s tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier.
- This Agreement constitutes the sole and entire agreement between Customer and Titanic Auto Transport with respect to the subject matter contained herein and therein, and supersede all prior and contemporaneous understandings, representations, and agreements, both written and oral, with respect to such subject matter. None of such prior and contemporaneous matters shall be binding on the parties or be deemed to have been relied on by any party.
- This Agreement may only be amended, modified or supplemented by an agreement in writing signed by an officer of Titanic Auto Transport.
- Customer warrants that he, she or it has read this Agreement in its entirety and by continuing with the transactions and shipments contemplated under this Agreement, fully understands and agrees to its terms. Further, Customer waives any claims or defenses based in whole or in part on not reading, knowing, or understanding these terms of service and agrees to indemnify and hold harmless Titanic Auto Transport for any fees or costs, including attorney’s fees and costs, arising out of any claims or defenses asserted based upon not reading, having knowledge of, or understanding these terms of service.
